Going Home
Case Management
Your Case Manager will meet with you and/or your family as soon as your discharge needs are determined. They will help you plan your care following your hospital visit. Your Case Manager will help you obtain community resources such as ambulance or other transportation, admission to a rehabilitation center or skilled nursing facility, nursing care in your home, access to necessary equipment or protective services. You may reach a Case Manager at extension 2452.
Your Discharge
Your doctor will decide when you are ready to leave the hospital. Please arrange for a family member or friend to help in your departure from the hospital. Your doctor and nurse will give you instructions about post-hospital care. If you have questions about your diet, activities, or other matters, please ask at this time. Before you leave the hospital, check closets and drawers for personal items.
Our Commitment To You
As a not-for-profit hospital, Gordon Hospital is committed to providing the most appropriate treatment and services to each of our patients regardless of their ability to pay. If you feel like you have been denied healthcare services based on an inability to pay, please contact the Director of Quality Management at 706.879.4726.
Financial Arrangements
When you are admitted, you should confirm financial arrangements for your care. If you have hospitalization insurance, you must provide your insurance card to the admissions department.
Most insurance companies require pre-admission certification and a second opinion before surgery. It is the patient’s responsibility to know their pre-admission requirements and coverage. The patient’s physician needs to be advised of these requirements. This process must be done before admission. If this has not been done in accordance with the policy’s requirements, insurance benefits may be reduced or denied. Discounts are available for uninsured patients.
As a courtesy, Gordon Hospital will accept verifiable third-party coverage, file your insurance claim, and help in any way possible to expedite your claim. However, please remember that the patient is ultimately responsible for the hospital bill because an insurance policy is a contract between patients and their insurance company.
Most hospital insurance plans do not fully cover hospital bills. At the time of discharge, patients should be prepared to pay the estimated balance due over the verifiable insurance coverage, or make arrangements with Patient Financial Services. If an insurance payment is less than our estimate, the patient will be billed for the balance due. Gordon Hospital can provide several payment options.
Gordon Hospital has a financial assistance program available to all patients. The program is based upon the federal poverty guidelines. Interested patients complete a short application and provide proof of income. Gordon Hospital contracts with Resource Corporation of America for assistance with Medicaid eligibility. A representative is available during business hours at extension 2638.
Hospitals and doctors charge separately. Once you are discharged from the hospital, you may receive a separate bill from the physician, anesthesiologist, pathologist or radiologist. Some physicians are not employees of the hospital.
If you have questions about your coverage or your bill, please call Patient Financial Services at 706.879.4716.