Visitors, patients, and guests of Gordon Hospital will notice a new smiling face as they walk into the main entrance.
Joseph R. McKenzie of Calhoun recently joined the Gordon Hospital family as an Encounter Navigator. The volunteer position was created in 2008 by the Customer Service Performance Improvement Team in an effort to continually improve customer service for patients and visitors, and has proven to be a valuable addition.
“The Encounter Navigators serve as greeters and liaisons for patients and visitors,” said Cindy Davis, chair of Gordon Hospital’s Customer Service Performance Improvement Team. “They are there to answer questions and direct patients and visitors on where to go for services, how to register, locations of departments, and other questions as they arise.”
McKenzie is a 1983 graduate of West Point, a 1998 graduate of Berry College, and currently attends Georgia Southern University. He holds a Bachelor of Science degree in math, a Master’s degree in education, and is currently a doctorate candidate in education.
He and his wife, Kathleen, have a son, Joshua, 23, and a daughter, Caitlin, 21. His hobbies and interests include astronomy, Historical Society, Friends of New Echota, Knights of Columbus, VFW, camping, reading, and writing.
McKenzie said he is happy to serve as an Encounter Navigator for Gordon Hospital.
“I enjoy helping and meeting people,” he explained. “Also, I feel a civic obligation to volunteer to help better the community.”
Other Encounter Navigators serving Gordon Hospital include Bruce Borgersen, Celia Clemons, Margie King, Marty Munro, Phil Robbins, and John Russell. If anyone else in the community would like to volunteer to be an Encounter Navigator, please contact Davis at 706-602-7800, ext. 2394.